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Privacy Policy

Effective Date: 15 May 2025
Last Updated: 15 May 2025

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At Homeopathy Haus, your privacy is important. This Privacy Policy outlines how your personal, health, and device information is collected, used, and protected in accordance with Australian privacy laws.

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1. Introduction

By using this website and our services, you agree to the terms of this Privacy Policy. Homeopathy Haus is committed to protecting your personal and health-related information and handling it responsibly.

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2. Information We Collect

2.1 Personal Information
When you book a consultation or make a purchase through our website, we collect personal information such as your name, contact details (phone number and email address), date of birth, medical history, health information, and appointment details.

2.2 Order Information
If you purchase a product, we collect billing and shipping addresses, payment information (including credit card details), and your contact information. Orders are processed via platforms such as Wix

2.3 Device Information
When you visit our site, we automatically collect information about your device, including your web browser, IP address, time zone, and installed cookies. We also collect data on the pages you visit, how you interact with the site, and the websites or search terms that referred you to our site.

This Device Information is collected through the following technologies:

  • Cookies – Data files placed on your device, often including an anonymous unique identifier.

  • Log files – Track actions on the site and collect data like IP address, browser type, ISP, referring/exit pages, and timestamps.

  • Web beacons, tags, and pixels – Electronic files that record how you browse the site.

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3. How We Use Your Information

We use the personal and device information collected to:

  • Schedule and manage consultations.

  • Provide homeopathic treatment and follow-up care.

  • Fulfill product orders and process payments.

  • Send you appointment reminders and treatment-related communications.

  • Improve website functionality and customer experience.

  • Screen for potential fraud and comply with legal obligations.

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4. Data Security & Retention

We use appropriate security measures - including secure servers, encryption, and access controls - to protect your personal data from unauthorised access or disclosure. Your information is retained only as long as necessary to deliver services, fulfill legal requirements, and maintain accurate health records.

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5. Your Rights

You have the right to:

  • Request access to your personal and health information.

  • Request correction of inaccurate or outdated information.

  • Withdraw your consent for certain uses, subject to legal requirements.

  • Request limitations on the disclosure of sensitive information.

Please contact us if you wish to exercise any of these rights.

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6. Updates to This Policy

We may occasionally update this policy to reflect changes in our practices or legal requirements. Any updates will be posted here, and the effective date will be revised.

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7. Contact Us

For questions or concerns regarding this Privacy Policy or your personal information, please contact:

Homeopathy Haus
Email: homeopathyhaus@gmail.com
Phone: 0461 500 216
Location: Wynn Vale, South Australia

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